Returns and Refund policy.

Refund and Returns Policy

We do not offer refunds or exchanges for change of mind under our Refund Policy. However, if your goods arrive damaged or defective, we will arrange a replacement or refund. The qualifying criteria for a claim are:

• 1. Damages and defects: Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it straight away.
• 2. Missing or incomplete: If parts of your order are missing or the product you received is incomplete.

We will cover the shipping costs involved with exchanging incorrect or damaged goods as part of this policy. Please do not dispose of the item(s) until we have evaluated your claim and processed the exchange or refund.

The benefits provided to you under this policy are in addition to other rights and remedies you have under the Australian Consumer Law. Under such law you are entitled to a replacement or refund for a major failure.

If you wish to apply for a refund or exchange due to damage or defect, please take photos of the issue and contact us within 30 days of receiving your goods. When contacting us for a claim, please provide:

• Name & order number
• Product details
• Proof of Purchase
• Clear photos and details of the damage or defect

We reserve the right to request the product be sent back before a refund or replacement is finalized.

Unfortunately, we cannot accept returns on gift cards or change-of-mind purchases.

Refund Processing

We will notify you once we have received and inspected your claim, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Exchanges for Defective Goods

If you need to report a defective item or request an exchange for damaged goods, please contact: hello@hammoaustralia.com

We allow 30 days from the date of receiving your order to lodge a claim for damaged or defective items. We cannot accept returns for products that have been damaged through normal wear and tear, misuse, or improper care.

• ✓ 30-day return window for damaged, defective, or incorrect items
• ✓ Free shipping on approved defect/damage exchanges
• ✓ No restocking fee on valid claims
• ✓ No change-of-mind refunds